Support
Find the answer. Keep mirroring.
Setup, picture, sound, plans, and safe downloads—without the runaround.
- 01iPhone or iPadScreen Mirroring
- 02Local networkSame connection
- 03Windows PCWansMirror open
Start
Get connected
Do I need an app on my iPhone or iPad?
No. WansMirror uses the Screen Mirroring control already built into iPhone and iPad.
How do I start mirroring?
Open WansMirror on the Windows PC, keep both devices on the same local network, then open Screen Mirroring in Control Center and select the WansMirror receiver.
Does mirroring need an internet connection?
The mirrored video and audio travel across your local network, not through this website or a cloud relay. Internet access can still be needed for downloading WansMirror or using online account and checkout services.
Session
Picture and sound
Why does WansMirror not appear in Screen Mirroring?
Confirm that WansMirror is open and that the iPhone or iPad and Windows PC are on the same local network. Some guest, managed, or isolated networks prevent nearby devices from seeing each other.
Why is the picture uneven or the session interrupted?
Mirroring quality depends on the phone, PC, and local network together. Move the phone closer to the Wi-Fi access point, reduce network congestion, or connect the Windows PC by Ethernet when practical. A lower resolution can also be easier for the complete path to sustain.
Why can I see the screen but not hear audio?
Check the selected Windows output device and its volume, then confirm that the content playing on the iPhone or iPad is not muted. WansMirror receives audio with the supported mirroring session; the website never carries that audio.
Plans
Free and Pro
What is included with Free?
Free includes the complete core mirroring experience at 720p, with video and audio. It does not require an account or activation.
What does Pro add?
Pro adds 1080p, 1440p, and 4K resolution options and supports at most two active installations. Actual coded dimensions are selected by iOS and can be lower than the requested ceiling.
Can I use Pro on two Windows PCs?
A Pro grant supports up to two active device bindings. A third device cannot receive a new Pro entitlement until an existing binding is no longer active.
How will activation work when Pro purchasing launches?
A completed purchase will connect to a one-time activation flow for the Windows app. Keep activation codes and entitlement information private. Public Pro purchasing is not available yet.
Where can I get billing or subscription help?
When purchasing launches, use the support contact below and the customer portal provided with the purchase. Do not email payment-card details, passwords, or activation credentials.
Access
Windows, downloads, and updates
What Windows system does WansMirror support?
The public Windows build is intended for 64-bit Windows 10 or Windows 11. A capable PC and a reliable local network are recommended, especially for higher resolution options.
Why is the Windows download unavailable?
The download page offers a file only when an approved stable release and its exact installer pass verification. If that check is not complete, the site stays closed rather than offering an unverified file.
How are application updates delivered?
WansMirror checks for eligible signed updates for the installed version and channel. An update is offered only when its signed release information and exact installer are approved.
Can the website see what I mirror?
No. The website does not receive, relay, store, or process the mirrored screen or audio. The mirroring session stays between the iPhone or iPad and the Windows PC on the local network.
What should I include in a support request?
Include the WansMirror and Windows versions, iPhone or iPad model and system version, how the PC connects to the network, and a short description of what you expected and what happened. Never include activation codes, entitlement tokens, private keys, passwords, or payment details.
Still need help?
Send a report we can use.
Describe the issue without sharing tokens, codes, credentials, or payment details.
- 01
WansMirror and Windows versions
- 02
iPhone or iPad model and system version
- 03
Wi-Fi or Ethernet connection
- 04
Expected result and what happened